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Key Skills & Services 

  • Strategy, KPIs and & plans

  • "Day in the Life" & customer touchpoint mapping

  • Privacy 

  • eMail & direct mail 

  • Customer satisfaction tracking

  • Automated marketing campaigns 

  • Inbound/Outbound

  • Lead management

  • Catalog & subscription programs

  • Sales, telemarketing and call center training, tools & oversight

  • Metrics & analysis

  • CRM partner programs

  • Tools: Requirements gathering & prioritization

  • Best practices & implementation insights

 “We’re all learning here - the best listeners will end up the smartest.”  
-Josh Bernoff

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