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Kristin M. Kraus
Key Skills & Services
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Strategy, KPIs and & plans
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"Day in the Life" & customer touchpoint mapping
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Privacy
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eMail & direct mail
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Customer satisfaction tracking
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Automated marketing campaigns
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Inbound/Outbound
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Lead management
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Catalog & subscription programs
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Sales, telemarketing and call center training, tools & oversight
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Metrics & analysis
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CRM partner programs
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Tools: Requirements gathering & prioritization
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Best practices & implementation insights
“We’re all learning here - the best listeners will end up the smartest.”
-Josh Bernoff
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